Drum & Bass, Dubstep for a funny ol' place!
Help has been split into the following categories to make life a little easier. Please click the relevant button below...
1) I can't get to the secure checkout page or I was trying to order and my order has disappeared!!
2) When I click on an audio link I get asked to play a M3U file. What is it and how do I play it?
3) Even though I log in, the site does not remember my details
4) Even though I add products to the basket, it tells me my basket is empty
5) No matter how many products I add it always says I only have 1.
7) I clicked on checkout and everything has disappeared from my basket!
8) The currency symbol next to the prices appears as a question mark (?)
When transferring from the 'your order has been accepted' (stage 3 of the checkout process) to Protx's secure site you can sometimes be locked out of your order if the Protx page doesn't load properly. Once the order is accepted your records are no longer on the shelf or in your basket, as they are now allocated to your order.
If you experience this problem please call Jez or Ollie as soon as possible on +44 (0)1372 378 342 or simply use our new contact form online. We would have received your order in our system but it will be flagged as 'incomplete', that is, payment would not have gone through yet. We can complete the order for you (you may have to call us, or we can call you, to get your card details) or we can return your records to the shelf at your request so you can try to order again. Please note that if you don't contact us within 24hrs of an 'incomplete' order your records will be returned to the store automatically.
Your card won't have been charged if you have not put your card details through successfully.
>> Back to the top <<M3U is a steaming file format for MP3's, its supported in Winamp, iTunes & Windows Media player. If you do not have any of these applications installed you'll not be able to listen to our clips. Sorry.
>> Back to the top <<You probably have cookies disabled in your browser. This site will not function without cookies. We use cookies as a way of identifying your shopping basket as you browse through our pages, and not for storing any other information about you.
The cookies used to browse through our site are designed to expire after half an hour of inactivity on the pages. If you spend more than half an hour without browsing to another page on the shop, your basket contents may be returned to stock.
If, whilst browsing the shop in Internet Explorer, you see a symbol resembling an eye with a "No Entry" sign in front of it in the lower right hand corner of the window, double click on this to verify whether or not cookies are disabled for this site. How to check cookies are enabled may vary in other browsers or versions of Internet Explorer other than version 6.
If you are using Internet Explorer 5 then it may be worth reading this article and trying the solution in it: article on Microsoft site. Please note that Microsoft Internet Explorer 5 is old, and no longer supported by Microsoft. It contains many flaws which leave you open to hackers and other nasty things - the minimum recommended version is 5.5. You can obtain Internet Explorer 5.5 and 6.0 as well as many fixes to protect yourself from hackers here: Windows Update (this is an official Microsoft page).
Please note that our checkout page is secure, and our server employs strong (128bit) encryption to protect your credit card details in transit to and from our web server. You can verify this by clicking on the "padlock" symbol in the lower right hand corner of the browser window. Old versions of IE (pre 5.5 - for example, the one which comes with Windows 98) should be updated for 128bit encryption by using windows update to update to Internet explorer 6 or above.
Virtually all of these problems occur only with Internet Explorer 5 or below. One easy solution is to use a different web browser such as Mozilla.
>> Back to the top <<Please let us know if your card is like this, and who issued it. If there is no start date but the card works, we obviously will not be using this information to process your order. Just put in a date which you think is appropriate. Your order will be processed as normal.
You probably waited for too long before clicking on checkout. Your session may expire and the contents of your basket be returned to stock if you spend more than half an hour without browsing to another page on the site.
>> Back to the top <<You are in a country with a character set which is not the European character set, or you have set up your computer as if this was so. The currency of this shop is "�" (GBP, Pounds Sterling).
>> Back to the top <<If there are no shipping options available, then we do not ship to your country. Sorry.
>> Back to the top <<Items listed as **Pre-order** or under the 'Pre-orders' section are only shipped on or after the official release date. Viewing the product shows the estimated release date, however these can change at the distributors discretion, so release dates do vary. Items are then shipped in time so you receive it on or after the release date.
If you wish to purchase other records with pre-orders we'll put them aside until the pre-order is in stock - then ship all of the records together. If you'd prefer them separately we advise making 2 separate orders.
Postage rates are calculated using Royal Mail & Parcelforce's tariff guide for high volume account holders (like our good selves). You only pay the exact amount of postage required. We are constantly searching for cheaper and more efficient options for your deliveries. We make every effort to give you the option of choosing how you want your stuff sent. We recommend you choose a Recorded delivery option where available, as it saves you worrying about the postman rinsing out your tunes back at his yard. Not that they do that you know, where would we be without the postie, aye?
Orders received before 2pm GMT are sent the same day.
International orders - Duty & Customs: We will always endeavor to ship your items under "personal use," but occasionally some countries to not deem this as tax free and may apply charges. If this is the case you the customer will be liable for these charges. Should you decide not to pay them you will not be offered any refund, and the items may be destroyed.
These terms of use govern your use of our website; by using our website, you accept these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use our website.
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.
You must not:
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.
Access to certain areas of our website is restricted. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.
We may disable your user ID and password in our sole discretion without notice or explanation.
In these terms of use, 'your user content' means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Nothing in these terms of use (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
Subject to this, our liability to you in relation to the use of our website or under or in connection with these terms of use, whether in contract, tort (including negligence) or otherwise, will be limited as follows:
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use.
Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
We may revise these terms of use from time-to-time. Revised terms of use will apply to the use of our website from the date of the publication of the revised terms of use on our website. Please check this page regularly to ensure you are familiar with the current version.
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use.
If a provision of these terms of use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
These terms of use are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms of use is not subject to the consent of any third party.
These terms of use, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.
These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Our VAT number is 925 1870 20.
The full name of our company is Kaizen Online LLP.
We are registered in England & Wales under registration number OC333864.
Our registered address is Wyvern House, Church Road, Great Bookham, Surrey. KT23 3PD.
Our office address is 61 High Street, Leatherhead, Surrey. KT22 8AQ.
You can contact us by email to info [at] kaizenrecords.com
These website terms of use are based on a template created by Website-contracts.co.uk and distributed by Website-law.co.uk
If you have signed up as a user of the site we hold the following information:
All this information is kept on our secure server, and is never sold, given away, exchanged with any other parties, and we don't intend to either. Kaizen may use this information however to send you the occasional marketing email to let you know our news and new products or services.
You may request your information to be removed from our database at any time.
To do so simply email Kaizen at our usual address (info [at] kaizenrecords [dot] com) with the subject line referencing 'REMOVE' followed by your 'user name' for the site. eg. Subject: REMOVE 'VINYLJUNKIE'
PLEASE NOTE: We do not hold your credit or debit card numbers on our database. When you pay you are on a secure site provided by Protx (our payment gateway)
In a nut shell lets just say, we keep your personal info safe and secure, and we no way share it with ANYBODY else, period... Nuff said!
Kaizen Records is a Drum & Bass, Dubstep specialist record store, providing beats to Junglists & Dubsteppers around the world since 2002. We have been obsessed with Drum & Bass since 1997. Our love for the music, and the people who share our passion, has given us the reputation of best customer service in the industry.
Our site is updated every week with new release vinyl and CDs. Our 'DJ of the Month' feature encourages people to send us their mixes so we can help promote DJs who might be finding it difficult to break into a fairly closed scene. Every now and then our resident Bear get off his ass long enough to do a review or blog post on our blog.